Practice Management

Carol MacKintosh

Practice Manager

The Practice Manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. They support GPs and other medical professionals with delivering patient services and also help to develop extended services to enhance patient care.

Receptionists will refer to the Practice Manager if they cannot help you with your enquiry or if you are upset about something and want to raise a concern. The Practice Manager is the first port of call for receiving written complaints.


Catherine McMillan

Office Manager


Elsie Sharratt

Reception Supervisor

Lesle Shaw

Practice Assistant (Reception and Administration)

Anne Campbell

Practice Assistant (Medical Secretary)

Paula MacDonald

Practice Assistant (Reception)

Becca Martin

Practice Assistant (Reception)

Karen Saunders

Practice Assistant (Reception)

Nancy Alexandri

Practice Assistant (Reception)

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

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