Near Me is a tool which enables patient consultations to be conducted by video. Please note only certain appointments will be conducted using Near Me and we are not currently carrying out routine appointments with this service.
You will be advised in advance if your appointment is eligible to be conducted via Near Me.
Using Near Me
In order to have a consultation on Near Me you must have a device which has a strong internet connection and has a camera and microphone. Near Me requires either Google Chrome or Safari browsers so one of these must be enabled on your device. You can use a desktop computer, tablet, laptop, or mobile phone. It is best to be in a well lit room where you have privacy and will not be disturbed.
please read below for guidance on how to start your call:
Before connecting with a clinician, you will be invited to test the compatibility of your device by conducting a test on your connection speed, speaker, microphone and video. If your device is suitable you will then be invited to enter your full name, date of birth and telephone number. You will then be passed to a virtual waiting room and will be connected with your clinician.
To start your call and enter the patient waiting area please click here.
You will be advised if your device is not suitable. In this instance please call the reception team and your appointment will be conducted by telephone instead or your clinician will discuss whether or not you need to attend the surgery.
Is Near Me confidential and secure to use?
Near Me uses secure video consulting which has been approved as confidential and safe by the Scottish Government and NHS Scotland. No Near Me calls are ever recorded and no patient information is stored by the system. You do not need to download an App or create an account to use Near Me.
Issues?
If during your consultation the connection breaks up or there is loss of audio or video hit the refresh button. In most cases this will solve any issues and your consultation will pick up exactly where it left off. If issues persist, disconnect from the call and telephone the surgery to speak to your clinician over the telephone.